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How
do I add to the shopping cart?
You can add to the shopping cart basket directly from the products
thumbnail page or from the detailed page of a product. Next to the main
image
of every product there is a box titled "add to cart", within this box
there will be a button which you can click on to add this item to the
basket.
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How do I know my item
has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item
in your shopping cart basket, your page will refresh and the item will
be added
to your cart. You can then locate the shopping cart basket in either
side
columns of the online store or the link to "Edit Cart" in the top
menu navigation bar. Your items will be listed in the basket, you can
also edit
them further from here.
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How do I get to the
checkout?
First locate the shopping cart basket in either side columns of the
online
store or the link to "Checkout" in the top menu navigation bar. When
the link to "Checkout" is clicked on, it will take you directly to
the secure checkout for completion of the purchase.
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How do I edit my
items?
First locate the shopping cart basket in either side columns of the
online
store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the
shipping cost on my items?
First add the items to your cart you wish to find shipping costs for,
then
locate the shopping cart basket in one of the side columns of the
online store.
In this box you will see a link to "calculate shipping". From this
page you can enter your country and postcode to calculate the shipping
cost on
the items in your cart. You can then decide whether to proceed and
complete the
purchase.
My
order never arrived
Please contact the Yazzii Team via the "contact us" page if your
order has not been received within the time originally stated in the
checkout
or what you deem to be reasonable.
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An
item is missing from my shipment.
Please contact the Yazzii Team via the "contact us" page if your
order is incomplete or incorrect.
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When
will my backorder arrive?
Your item will be received within the time frame recommended on the
product
page of the item when it was purchased. If the item is later than
expected,
please contact the site owner via the "contact us" page.
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How
do I create an account?
In the side column of the online store you will see a members box. In
this box
you can click on the link to go to the secure log in or account
creation page.
Once you have created the account, you can use this for future
purchases where
the items you place in your basket will be remembered even if you leave
this
online store and come back later.
If you are a member with a discount for all purchases, you will need to
log in
first to ensure the discount is applied to your purchase.
How
do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for,
then
locate the shopping cart basket in one of the side columns of the
online store.
In this box you will see a link to "calculate shipping". From this
page you can enter your country and postcode to calculate the shipping
cost on
the items in your cart. You can then decide whether to proceed and
complete the
purchase.
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How
do I know my order has been received?
Once an order is received by us, you will receive an order confirmation
email
to the address you entered during the sites secure checkout.
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How
do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order
Tracking" section via the link on the top menu navigation bar.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there
is a link called "Forgotten your password? Click here." This is where
you can have your password emailed directly emailed to you.
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Do you ship to my
country?
To find out if we ship to your country, first fill your shopping basket
and
locate the shopping cart basket on the side column of this
site. Within
this shopping basket there is a link called "calculate shipping".
Once you click on this link there is a drop down list of countries to
choose
from, if your country is listed then our online store will ship to you.
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What are my payment
choices?
Payment options will be listed on the third page of the secure
checkout. At the
base of the page there will be a drop down list to choose your
preferred
method.
Alternatively
there is a payment options link
at the bottom of each page.
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When will my order
ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for,
then
locate the shopping basket in one of the side columns of the online
store. In
this box you will see a link to "calculate shipping". From this page
you can enter your country and postcode to calculate the shipping cost
on the
items in your cart. Each of these shipping options will have a
recommended time
frame for delivery displayed. You can then decide whether to proceed
and
complete the purchase.
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Privacy Policy
We will not sell, share, or rent this information to others. This site
collects
information from our users at several different points on our website.
Please
refer to our Security and Privacy Policy – a link is available at the
bottom of
each page.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the
highest level
protection for internet sales. The checkout securely encrypts all
payment
information when a small padlock appears in the bottom right hand
corner of
your internet browser.
Please
refer to our Security and Privacy Policy – a link is
available at the bottom of each page.
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I
have a question on my charges.
Please contact the Yazzii Team via the "contact us" page if you have
any questions regarding your order.
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I need a copy of my
receipt/invoice
If your invoice receipt has not been received, please contact the
Yazzii Team via
the "contact us" page to have one sent directly to you.
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When will my credit
card be charged?
Your credit card is charged immediately on purchase, if your card can
not be
charged, the goods you ordered will not be sent.
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How do I find my
product?
There are two ways to
find the item you are looking for
Browse through the
categories or use the search tool to
find the item through keywords.
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How do I contact you?
You can contact the Yazzii Team via the "contact us" page located in
the storefront.
How
can I get a free email address?
There are many companies
that provide FREE email addresses.
Here are three that offer
such services:
http://hotmail.com
http://gmail.com
http://yahoo.com
Once you get your email
account, contact us at Yazzii International on +61 3 9899 9990
or email us at sales@yazzii.com
If I don't have an
email address, may I still place an order with Yazzii?
Just call us on +61 3
9899 9990 and one of the Yazzii Team will be happy to take your order.
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